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"Call Center Scheduler helps us meet the changing demands of our customers. Thanks to this product we are able to schedule thousands of agents in multiple centers with various hours of operation at each location - while reducing costs significantly." Lance Morton - Director of Automation Southwest Airlines
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Call Center Scheduler was created for two purposes, first to create software that will increase efficiency in call centers of all sizes. Second, to provide support to call centers for their supervisors who may not be workforce management experts.
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Managing the schedules of your workforce is among the most effective ways to contain costs. If you align schedules with customer calling habits, then manage the daily adjustments needed for absenteeism and other activities, your customers will get the best service possible. Affordable and effective, Call Center Scheduler equips companies of all sizes to solve the staffing challenges facing their call centers. The software calculates the appropriate staffing needs for your call center and automates the staffing process, saving precious time and making employee schedule compliance easy to manage.
"Call Center Scheduler is sound technology built on proven principles that work! More over its in a price range that makes it a valuable purchase for any call center because they can expect to see a high return in just a few months"
Cheri Corless - Call Center Director SPEED FC
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Southwest Air Case Study |
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