"Call Center Scheduler helps us meet the changing demands of our customers. Thanks to this product we are able to schedule thousands of agents in multiple centers with various hours of operation at each location - while reducing costs
significantly."

Lance Morton - Director of Automation Southwest Airlines

Call Center Scheduler was created for two purposes, first to create software that will increase efficiency in call centers of all sizes. Second, to provide support to call centers for their supervisors who may not be workforce management experts.

Call Center Consulting

Key Benefits
  • 25+ years of call center experience
  • Experts in the field that aid in daily operations of clients
  • Simple and reasonable solutions for any call center


Capabilities
Call center consulting is usually offered by experts who require "expert pricing". Call Center Associates looks for simple solutions for call centers wanting improvements with reasonable costs.

  • Workforce Management
    Call Center Associates can review your workforce management processes and make recommendations for change; then work with you to implement those changes into the call center's daily practices.
  • Performance Measurements
    Establishing a performance matrix and the processes that drive the measurement. After opening the call center, and knowing how many agents are required to provide service level, the next step is setting up a performance measurements to understand success as well as improvement.
  • Strategic Planning & Management
    Change your call center from a fire fighting unit to a strategic and profitable unit within the organization. Call Center Associates can help you change how you use your resources so that you can plan your work and work your plan.

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