"Call Center Scheduler helps us meet the changing demands of our customers. Thanks to this product we are able to schedule thousands of agents in multiple centers with various hours of operation at each location - while reducing costs
significantly."

Lance Morton - Director of Automation Southwest Airlines

Call Center Scheduler was created for two purposes, first to create software that will increase efficiency in call centers of all sizes. Second, to provide support to call centers for their supervisors who may not be workforce management experts.

Products

Over 20 years of call center management and scheduling experience went into the creation of Call Center Scheduler. Originally developed for Southwest Airlines to optimize the scheduling of their reservations agents, Call Center Scheduler is known as a practical alternative for discerning companies that want to be confident their technology investment is a wise one.

Call Center Scheduler
Affordable and effective, Call Center Scheduler equips companies of all sizes to solve the staffing challenges facing their call centers. The software calculates the appropriate staffing needs for call centers and automates the staffing process, saving precious time and making employee schedule compliance easy to manage.

Schedule Exception Tracking
Its 8:00am... Do you know where your agents are? How many are out sick or in training? Who is scheduled to be on the phones? How many agents are available? How many do you need to meet service level? Schedule Exception Tracking gives you the answers throughout the day, so you are constantly aware and can manage or workforce effectively for both online and offline activities.