"Call Center Scheduler helps us meet the changing demands of our customers. Thanks to this product we are able to schedule thousands of agents in multiple centers with various hours of operation at each location - while reducing costs
significantly."

Lance Morton - Director of Automation Southwest Airlines

Call Center Scheduler was created for two purposes, first to create software that will increase efficiency in call centers of all sizes. Second, to provide support to call centers for their supervisors who may not be workforce management experts.

Outsourced Workforce Manager

Key Benefits
  • Expertise that you may not be able to afford otherwise
  • Paying for the amount of time you need
  • Software, Reporting, in addition to expertise


Capabilities
Historical data collection, forecasting, scheduling, real-time management, planning, schedule adherence, along with many other measurement collected and reported by our workforce management experts.

  • Executive Reporting
    Internet based reporting provides access for executives and managers to have easy access to all reports that reflect call center performance.
  • Real-Time Management
    Providing centralized workforce management direction is the key to success for a company that has multiple call centers
  • Schedule Planning
    Historical data collection, forecasting, special circumstances, and other considerations used to create schedules for Valor Telecom using Call Center Scheduler.

Reference Accounts
These are two major on-going relationships we have today. Southwest Airlines relies on our workforce management expertise to improve their software and workforce management processes, while we provide full service workforce management outsourcing to Valor Telecom.

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